Frequently Asked Questions

Shipping and delivery

Do you offer free shipping?

Yes. Shipping is free on every order within the United States, with no minimum order value.

How long does delivery take?

Orders are processed within 1 to 2 business days. Domestic delivery is typically 3 to 7 business days after that, depending on where you are.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

Can I change or cancel an order?

Email Support@rmslabs.store as soon as you can. We can usually still change an order that has not been handed to the carrier. Once it ships, it has to go through the return process instead.

Returns

What is your return policy?

You can request a return within 30 days of delivery on unopened, sealed products. We respond within 2 business days, and approved refunds are issued 7 to 10 business days after we receive the item. Report damaged or defective orders within 7 days and we will make it right. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Who these products are for

Is there an age requirement?

Yes. RMS Nutrition sells supplements to adults 18 and over. If you are under 18, please do not purchase or use them. Our free training guides, protocols and community are open to every athlete at any age — that part of what we do has no age restriction at all.

Should I talk to someone before taking these?

If you take medication, have a medical condition, or are pregnant or nursing, talk to your doctor before adding any supplement. If you are on a team, loop in your athletic trainer or team medical staff.

Competition and testing

Are your products certified for drug-tested competition?

No. RMS Nutrition does not hold NSF Certified for Sport, Informed Sport, or any other named banned-substance certification, and we are not going to imply that we do. Those are specific, audited programs with registered certification marks, and we have not completed one.

Our production runs go through third-party laboratory testing. That is a real thing, but it is a different thing, and we would rather be precise about the difference than let you assume something that is not true.

So can I take these if I compete?

That is a decision to make with the people responsible for your eligibility. Prohibited-substance lists differ between the NCAA, USATF, state high school associations and every other governing body, and they change over time. Check your body's current list against our full label, and talk to your athletic trainer or compliance officer before adding any supplement. We cannot make that call for you and we will not pretend otherwise.

The formulas

Do you use proprietary blends?

No. Every active ingredient and its exact dose is printed on the Supplement Facts panel of every product. If it is in the tub, it is on the label, at the dose we actually use. A product that hides its doses is a product you cannot compare against the research.

Can I take several RMS products together?

The line is built to be used together across pre-workout, training and recovery. Caffeine is printed on the label wherever it appears, so count it alongside your coffee and any other pre-workout or energy drink you are already having that day.

Where can I read the research?

On The Science Behind RMS, which goes ingredient by ingredient, says what the evidence supports, and is honest about where the evidence is thinner than the marketing usually suggests.

Payment

What payment methods do you accept?

All major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is encrypted.